Client Service Officer Recruitment at Citibank Nigeria Limited
Citigroup Inc. of Citi is an American multinational investment bank and financial services company headquartered in New York City. The company was formed by the merger of banking giant Citicorp and financial conglomerate Travelers Group in 1998; Travelers was then spun off from the company in 2002.
Citigroup owns Citicorp, Citibank’s holding company, as well as several international subsidiaries. Citigroup is incorporated in Delaware.
We are recruiting to fill the position below; –
Job Title: Client Service Officer Location: Lagos, Nigeria Position REQ ID 21337994 Responsibilities;
The Client Service Officer is an entry-level position responsible for assisting with customer-related activities and providing solutions in coordination with the Customer Service team. The overall goal of this role is to address external customer issues and provide ongoing customer service.
Job Responsibilities: Manage customer inquiries, ensure proper investigation and timely resolution that meets department standards. Develop and maintain client portfolio through regular phone calls and face-to-face interaction as needed. Provide customers with scorecards for transactional and research activities and host customer reviews regarding productivity and use of self-service tools. Inform the customer about problems (system failures, market problems) and ensure regular updates of the solution. Escalate customer feedback, processing delays, and errors appropriately. Maintain knowledge of new market and regulatory requirements affecting the client portfolio/base. Ensure compliance with all department standards and maintain the control environment. Meeting customer needs while providing an exceptional customer experience is the expected behavior of all our employees and will be measured by specific metrics. Appropriately assess risks when making business decisions, paying particular attention to the company’s reputation and protecting Citigroup, its customers and assets, by pursuing compliance with applicable laws, rules and regulations, , apply sound ethical judgment regarding personal conduct, conduct and business practices and transparently escalate, manage and report audit matters. Qualifications: 2-4 years relevant experience Experience in customer service and/or finance Proficient in Microsoft Office Proven critical thinking and crisis management skills used to solve problems and make decisions Consistent attention to detail to ensure accuracy Consistently clear and concise written and verbal communication Consistently delivering high-quality customer service with an emphasis on building customer relationships and achieving results Education: A First Degree in Any Discipline How to Apply for Client Service Officer Recruitment;
Interested and qualified candidates should: Click here to apply
Citibank Nigeria Limited; Citi is an equal opportunity and positive action employer. Qualified applicants receive consideration regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested candidates to apply for career opportunities. If you are a person with a disability and require reasonable accommodation to use our search tools and/or to request a career opportunity assessment Accessibility at Citi.
For more information visit Client Service Officer Recruitment Application Portal
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